Last updated 31 July 2026
These terms govern your use of WYWO AI. By creating an account you agree to them. If you are agreeing on behalf of an agency, you confirm you have authority to bind that agency.
WYWO AI is an AI assistant you place on your website. It answers enquiries from your visitors, qualifies them against information you provide, records the result, and emails it to you. It is a tool that supports your team. It is not a licensed agent, a valuer, or a substitute for advice.
You need a valid email address, which we ask you to confirm. Keep your password to yourself — you are responsible for what happens under your account. Tell us promptly if you think someone else has access.
The Starter plan includes seven days free for new accounts. A payment method is required to start it, and nothing is charged during those seven days. If you do not cancel before the trial ends, the subscription continues automatically at the advertised rate.
The Pro and Office plans do not include a free trial and are billed from the day you subscribe. You can cancel either at any time from your dashboard.
Subscriptions are billed monthly in advance in Australian dollars. Where we are registered for GST, the advertised price includes it and your invoice shows the GST component separately, so you can claim it back. Where we are not registered, no GST is charged and none is shown.
The first month of a Starter or Pro subscription is discounted; the standard rate applies from the second month. Payments are processed by Stripe and we never see your card details.
A free trial is one per business. We keep a record of payment methods and website addresses that have been used to start a trial, and a card or website that has already had one will not receive another.
Prices may change. We will give you at least 30 days notice by email before any increase takes effect, and you may cancel before it does.
Cancel any time from your dashboard. The assistant keeps working until the end of the period you have paid for, and then stops appearing on your site. We do not refund part-months, except where the Australian Consumer Law requires it. Your enquiry data stays available for export for thirty days after cancellation.
Each plan includes a monthly conversation allowance. If you reach it, the assistant politely directs new visitors to contact your office rather than cutting anyone off mid-conversation, and it resumes at the start of the next month. We will contact you if your usage suggests a different plan would suit you better.
The listings and settings you load — that they are accurate, current, and yours to publish. The assistant answers from what you give it, so out-of-date stock produces out-of-date answers.
Your own obligations to the people who contact you. You remain responsible under the Privacy Act 1988 (Cth) for the enquirer information you collect, and under real estate and consumer legislation for how you deal with buyers and sellers in your state.
Telling visitors they are talking to an AI assistant where that is appropriate. The assistant identifies itself, and you should not configure it to claim to be a person.
Do not use the service to break the law, to send unsolicited marketing, to mislead people, to collect information for a purpose you have not disclosed, to reverse-engineer or resell the service, or to interfere with its operation. We may suspend an account that does, and will tell you why.
The assistant is instructed not to invent properties, prices or dates, and to answer only from the listings you load. Even so, AI systems can make mistakes. You should check anything material before relying on it, and you remain responsible for what is said to your clients on your website. We give no warranty that every response will be accurate or complete.
Your listings, your settings and the enquiries your assistant collects are yours. You give us permission to process them to provide the service. We own the software, the interface and the brand. We may use aggregated, de-identified statistics to improve the service — never anything that identifies you, your agency or an enquirer.
We aim to keep the service running at all times but do not promise uninterrupted availability. We rely on third parties including Anthropic, Stripe, Resend, Railway and Cloudflare, and an outage at any of them can affect the service. We will restore it as quickly as we reasonably can. We are not liable for a failure to perform caused by something reasonably beyond our control, including a natural disaster, internet or power outage, or a failure of a third party listed above.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Our goods and services come with guarantees that cannot be excluded under the ACL.
Where we are permitted to limit our liability, we limit it to resupplying the service or paying the cost of having it resupplied.
Subject to the section above, and to the extent the law permits, our total liability for any claim connected with the service is limited to the amount you paid us in the three months before the claim arose. We are not liable for indirect or consequential loss, including lost profit, lost business or lost opportunity.
To be plain about the main one: we are not liable for a sale you did not win, or a lead you believe was mishandled. The assistant is a tool that helps you respond faster. It does not guarantee an outcome.
You will indemnify us against any claim, loss or cost arising from your use of the service, your listings and settings, your breach of these terms, or your breach of any law — including a claim brought by a visitor to your website. Visitors who use the assistant are not a party to these terms; how you present it to them, and your own obligations to them, remain yours to meet.
We may suspend or close an account for non-payment, for a breach of these terms, or where required by law. Except where the breach is serious or urgent, we will give you notice and a reasonable chance to put it right. You can close your account any time.
We may update these terms. If a change materially affects you we will email you at least 30 days beforehand. Continuing to use the service after that means you accept the change.
These terms are governed by the laws of Queensland, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of that state.
Email [email protected].
WYWO AI · ABN 35 492 097 144